Customer Testimonials
Simple, easy, no nonsense purchasing experience. Ordered car December 2 and picked up January 30. David Reyes-Guerra was very helpful and kept me up to date on progress. At signing no attempt was made for add ons. Easy to decline but nice not to have to. Made for a professional transaction.
Quick, painless experience. Great communication the entire time, and I paid an honest price. I'll definitely come back.
We were very pleased with the purchase of our Tacoma. David was extremely helpful and would go to him if we were to buy another Toyota.
I had a great experience working with Andrew and Nick throughout the process and were very fair and transparent though-out negotiation and beyond. Although I didn’t end up purchasing the car due to unfortunate personal circumstances coming up they were very understanding and were able to refund the deposit a few days later. When everything is back in order I plan on returning and would recommend people to visit. They have great deals on very clean cars , new and used!
Parts department very helpfull and patient. Will be going back for more
If you know what you are looking for, this is your Dealer. See Mark, he will work hard to get you the best deal available. He is friendly, knowledgeable and very professional. The lot is kind of small, so look for on street parking.
My wife and I leased 2 new cars 2 weeks ago and it was an amazing experience. They made it so easy and they were very professional. My wife and I really enjoy our new Rav4 and Corolla and Toyota/Westport will have our business for a very long time.
great service as always - thanks Matt and Nate
It was a pleasure to work with Nick, negotiation was swift and straight to the point. Always with a smile on the face and good attitude.
Great Experience! Leased my first car from Russell Duncan. He was personable, great, and experienced. Answered any questions I had. Overall great experience and recommend.
Had a great experience leasing a Hyrbrid Rav 4 from New CountryToyota of Westport in CT. We had previously gone to the Stamford branch and had an awful experience. Westport exceeded our expectations, and beat Stamford's pricing. Our sales agent Mark Stevens was extremely knowledgeable and true to his word. Even when closing our deal when there was discrepancy between what my wife and I remembered agreeing upon and what was in the contract, Westport honored the conversation as we recalled it and closed the deal with no hiccups. Will definitely be a repeat customer. Thanks again.
A highly positive experience. Nick Roberts has spent a lot of time with me, and my wife and I have bought 3 cars from him.
The only issue which caused me to remove a star from my opinion, was the fact that the car was not washed nor was the interior vacuumed. Previous service at Mercedes and Audi may have spoiled me, but I think it’s a nice touch
Nairoby Perez Was my saleswoman and she was the best. She got me a great deal and was always there to answer any and every question very quickly. The easiest car transaction I’ve ever had. She’s a great sales woman !!
After months of used AWD vehicles shopping to replace my lease I found a nice selection at New Country. The staff was attentive without being pushy and most importantly (a big thing for me) they were negotiable. Enjoyed the sales process with Nate and Andrew and very happy with Sam's finance knowledge and helpfulness as I was registering the car in NY. Expectations were met and very happy with the car and buying experience.
I could not have been happier with my experience at New Country. Nick was beyond helpful, making sure everything was taken care of to ensure my visit was a five star!
New Country Toyota of Westport is awesome! The staff is very knowledgeable, friendly, and courteous! I had the honor of working with Sam who is one of the financial managers, Adrian the administrative assistant, and Daniel Reyes who is the salesperson. These three made us feel confident in the decision we made. I purchased a 2018 Toyota Highlander Limited and feel very happy about it. They accommodated my family and I for the several hours we were there. My two young children were there for hours with us and they were very patient and kind. We weren't forced or pressured ...
While I did not purchase my car at New Country Toyota (they didn’t have what I was looking for in used models), I had a positive experience when car shopping here.
Sam and Nate were awesome to work with. It’s a Toyota as well I have been with Toyota for years and Sam made the experience so much better than every single time I bought a Toyota, excellent experience
Sam and Nate were awesome to work with. It’s a Toyota as well I have been with Toyota for years and Sam made the experience so much better than every single time I bought a Toyota, excellent experience
Got my Certifies Sienna - love the car. Easy to work with, Specially Russ from Sales and also Nate. Finance side took some time but perhaps it was due to year end, but the guy is straight forward! I will update on Service in future
The service attendant kindly guided me to the right parking spot. My service advisor, Nate, was clear, direct, and helpful. When I left, my car was heated and ready for me. Great overall experience!
I had a great, 5-star experience with New Country Toyota of Westport. My service advisor, Billy, was incredibly helpful and proactive in telling me what I needed. He also helped me get a good price for work I needed to have done. Highly recommended.
I recommend this dealership! I went with my nephew to get his first car and the salesman was very patient and answered ALL the questions we had. After much search we picked the perfect car for him. Anyone looking for a car should definitely go here.
Service was fantastic. Got my daughter's Camry in and out very quickly. Service team was amazing. Thank you Nate.
I just had my car serviced. They got my services done super fast and the whole staff is so friendly. Thanks Toyota of Westport!
Service was great! No appointment. The new Manager made us very welcome. They are super busy but had chairs spaced out for social distancing due to COVID. Much appreciated.
They have a new service manager, Andy, and since Andy took over the level of service has improved immensely. I was in and out in less than an hour, no surprises in the invoice, and didn't try to sell me anything I didn't need. Will continue to have my vehicle serviced here in the future.
Waiting to long .
New Country Toyota of Westport is the best dealership experience I have ever had. David Reyes-Guerra was so helpful and one of the best sales & leasing consultant I have ever met. I would highly recommend this place.
Outstanding service. Highly recommend!
Thank you, Nick Roberts for making my 4th Rav4 lease from New Country Toyota of Westport super easy! It's great working with you and your team. I always feel very taken care of. Thank you!
Burton Jean is the best Sales Associate I have ever dealt with along with the supporting staff. They answered each and every question I had with a smile and worked a deal that worked best for both parties. They treat everyone like family and look to put everyone in the Vehicle best suited for them.
Very friendly showroom and service department. Would definitely recommend!
New Country Toyota of Westport is the best dealership experience I have ever had.From the second I walked in I was greeted with smiles and kindness. Everything was clean and neat. The sales team was polite, informative and overall helpful in my first experience there. I highly recommend this location to new or experienced buyers.
Good customer service
Great staff and quick service had a 5 star experience
I can’t say enough about the top notch customer service at New Country Toyota Westport! Jeffrey and Nick hooked me up with some sweet wheels and took care of everything from the beginning. Their communication and professionalism blew me away. They took the time to answer all of my (many) questions which is super important to me. If you want to be taken care of in the process of getting a new whip, give Jeffrey and Nick a visit. You won’t regret it. PS - Wendall rocked as well!
Mark and Mike were great guys over there at Toyota of Westport! Honestly great salesmen, who picked a great car for me to test out and made me feel very comfortable with talking to them, not pushy at all. I did go with a different car (no relation to their customer service), but out of all the dealerships I dealt with they were by far the best. I highly recommend these two guys, they will take care of you and make you feel comfortable with your car buying process
Phil was a wonderful help! He went over everything with me and was very patient and helpful throughout the process. The manager and the finance manager I talked to were also so sweet. I went to a another dealership before this one and it was a nightmare. This place is filled with kind, caring, and hardworking people. I highly recommend coming here and financing or leasing a car. Ask for Phil!
I really recommend anyone to burton and Jeff They are very good they had help me and got me into a wonderful and affordable Toyota awesome place to go to
Such a quick, easy, and extremely convenient experience and time. Everything was done in office and took less than an hour, including the test drive. There was no pressure and all my worries were met with acceptable answers. Burton helped me and made me feel like family! And he took care of registration and everything!
Great experience at this dealership and especially with sales consultant Burton Jean. He was knowledgeable about the car, extremely responsive and just great to work with.
New Country Toyota of Westport couldn't make buying a car any easier. I spoke with General Manager Jeff Carrington on Friday May 8th, about my old SUV having engine problems. I asked him if he could get me more information on a new or used Toyota Tacoma, and by 1 PM Saturday May 9th, I already had a new 2020 Toyota Tacoma in my driveway. Burton Jean took his time in showing me 2 different vehicles with different options. He was very thorough in explaining the vehicles to me. He is very polite and informative. He did not make me feel rushed ...
Absolutely the best general manager and a couple guys working late on 5/11/2020. These guys went above and beyond to get me loaded and on my way. They made such extraordinary effort to keep me on schedule i couldn't be more appreciative. If this is how they treat a truck driver in the the middle of a pandemic late after closing time. One can only wonder how much more they would do for an actual customer. My experience with this dealership will now be the standard in which I judge all future interactions with the auto industry. Highly recommend this ...
It is hard to get even the easiest tasks accomplished during the shut down, but my the hatch on my Highlander wasn't working and needed new - well something or other to make it work again. Its hard to do a large grocery shop without being about to open the back of my Highlander. I was so grateful at hoe easy New Country Toyota of Westport made it, and BEST of all the cost was $200 less than quoted! Thank you to everyone who involved for making the transaction as smooth and safe as possible.
Liked the recap by my service agent. He was precise and very informative. I only go to the Westport dealership. A quiet room for doing all of my work.
Morgan was was very pleasant helpful and knowledeable my experience at your dealership was positive I would definitely come back to purchase my next vehicle at your dealership
Go see Morgan!!! She was awesome to work with and easily got me out of my current lease and into a new sleek C-HR. She was able to work numbers with me and answer all of my question. I walked out within a few hours with a new car in my price range thanks to Morgan!
Nick exceeded my expectations, He displayed a level of professionalism that I have not experienced with prior dealerships. I continue to work with Nick for some accessories
Courteous and professional services. They diagnosed and prioritized repairs on the brake system. Safety first was a recurring theme as well! This will be the shop for my Toyota vehicles. Nate did a fantastic job in managing the time and coordinating communications.
Nice experience
I will start that when I called to make an appointment I got in right away that weekend. I was very happy with that. I was also impressed that we were out within a half hour. I was disappointed that my digital dash mph read out did not boot back up, reset etc. That should have been checked. Also a suggestions that other top dealers around the country do is to wash the vehicle and vacuum the car. That would make the customer feel GREAT getting back in their car.
Bought a new car from Jermaine and he made the sale very simple and straightforward. Took care of contacting my finance company and insurance company to get everything in place quickly enough to take advantage of an expiring incentive. Took less than 45 minutes to go through final papers, and go over car features and be on my way.
I was in the market for a used tundra and came across this dealer. My salesman Mark handled the application on the phone and I basically bought the truck online. When I arrived there all I had to do was to test drive the vehicle and sign paperwork. Jessica in the finance department was great and had me on and out within 40 mins.
Sales people are wonderful! Ask for Mark! The best... on the other hand service people not too good and that’s a shame because they screw up all the effort that sales people put for customers having a great experience.
Great service and Great communication. The work is always top notch and the cost is very competitive. They do their work in a professional manner. Thank you.
Was met with great sales people that went above and beyond to help me out with a deal that will work for me.
Love the truck! Its perfect.. Service and personality... Jeff is the best !! So is Duncan...
Great service, and excellent folks at the dealership. Highly recommend this dealership.
Was working with Burton Jean. He was willing to talk about price and additional options when I was negotiating the deal across Connecticut and hustled quickly to close the deal on a new 2020 Rav4. No hidden fees and no virtual line items ended up in the final contract. His walkthrough of how to use the car features was comprehensive and succinct when reviewing the car. The extended warranty options were explained clearly along with the cost, without the pressure to buy which was appreciated. Would have purchased some if the price was lower for its given value. (For all I ...
New Country of Westport always has good service and this is what I experienced this past Saturday. I will likely return to have service/ repaired performed on my vehicle
From my personal experience the best Toyota service. The personal here really try and go out of there way too help you with any of your car needs. Please keep up the great work.
I would like to thank the efforts of Mr. Jeff Carrington, Nick Roberts, and Chris Roberto for their recent help in the purchase of a new 2020 Corolla for my Mother-in-Law. These gentlemen went above and beyond anyone would expect from a New Car Dealership. My Mother-in-Law who lives in New Jersey was involved in a motor vehicle accident resulting in the complete loss of her vehicle, one week before Thanksgiving. I made one phone call to Jeff Carrington about the situation, and from there the ball was rolling. Mr. Carrington showed compassion for my family member asking if she was ...
Excellent job
Overall very good experinece; Starting with sales and ending with service. Good job!!
The reason for my visit with the New Country of Westport was for my first Toyota Care routine maintenance. The express service staff member Theresa greeted me with a smile. She patiently explained to me all of what my service today would include.
Respectful, customer oriented group.
Excellent service on my 2019 Prius C. Service was timely performed; and necessary parts were ordered quickly and very quickly installed. Staff is very friendly and outgoing to help.
The service rep, service manager and general manager assessed the problem and provided an effective solution. All 3 were involved to evaluate and to resolve the situation.
Excellent Service Department. I was in and out in less than 45 minutes. Oil Change, Tire Rotation and New Plate Frames.
Very knowledgeable and respectful people did what they said they were going to do on time Fair pricing They also walking through a whole process We are a customer.
I really enjoyed working with Al on the lease of a new Tacoma. There are so many options when looking at cars these days, and these are large financial decisions. Al was trustworthy, kind and didn't pressure the deal in any way possible--making this experience a great one. While Al was running around working on details and working with other clients, sales manager Donny Ahmadpour sat down with me and answered questions, and worked hard to get me the best deal possible. Finally, Chris Roberto handled the final paperwork and made the process quick and easy. I highly recommend ...
Excellent service
Amazing customer service and communication. Christian answered all my questions and made sure I understood all the steps in the process! I am proud of my purchase and will be back to buy my mother's car. Thanks again.
I had no intention of purchasing the first truck I looked at, but thanks to Burton's knowledgeability, professionalism, commitment, and enthusiasm (and after-sale followup), that's exactly what I did. And I couldn't be happier. I hate the whole car buying experience and I tend to distrust salespeople, but Burton truly turned that around for me. He is a real person—open and honest and relatable—and this genuineness serves him well with people like me who have a difficult time with anyone who even remotely resembles the stereotypical used car salesperson. It took over and hour to ...
The staff was helpful and gave us excellent service Nick was very helpful in showing me all the bells and whistles on our car. we will recommend New Country Toyota to our friends and family.
The best, most customer caring car buying experience you will ever have. Jermaine went above and beyond to take care of me through the whole entire process, and was always available to answer my persistent questions and took his thoughtful time walking through everything.
I was in the market for a 2018/2019 Toyota Camry and was shopping pre-owned as well as brand new at several dealerships from the Toyota in Woodbury, NY to Parkway Toyota in Englewood Cliff, New Jersey dealership. Was not having much luck and the prior dealership either didn’t have the color I was looking for or the trim level I wanted. The one that did, was not willing to negotiate with me with the level of honesty I would have appreciated. I was starting to give up until I decided to just show up at Westport Toyota unannounced Friday evening ...
Willie is the best!!
Thank you for a wonderful service! Way beyond “excellent “ 😊
Purchased a 2019 Highlander; 2,000 miles into ownership, the Tire Pressure sensor came, brought it to the dealership, they "fixed the flat" and had us back up and running in no time, under warranty! Thanks Team New Country Toyota 👍
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