Customer Testimonials

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Google Jun 16, 2021

Thank you Andy for making my Sienna look new again and putting up with all My phone calls!! Very patient and answered all my questions. You are the best!

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Google Jun 12, 2021

Our brand new Toyota had a scary issue and we dropped it off with no appointment. Our dealer told us two weeks. Did not natter we did not buy it here. Spoke with service manager Andy and he took us right in and kept us informed and said if it was not done by the weekend he would give us a loaner. He got it done before the weekend and was super patient with all our questions. We swill make sure our next car is from you guys. Thank you!

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Google Jun 10, 2021

I purchased a vehicle on line from New Country Toyota in Westport Ct recently Although I had some minor issues with documents going between states once I made one call to the General manager Nick Belli everything went incredibly well. I have had my own business for many years and bought many cars. Nick is not only the most professional person that I have dealt with in the car business but one of the top professionals I have dealt with in any business. Every promise was kept and he went above and beyond. I regret that I live too far ...

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Google Jun 8, 2021

Great

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Google Jun 3, 2021

I had crashed my previous car and was in need of a new car. I decided to lease a Toyota Camry 2021 and the staff were very friendly and helpful. My sales rep, David Reyes-Guerra was very friendly, informative, and professional. He wasn't pushy or aggressive, how some sales reps are, and seem to really care and accommodate to what I was looking for. Overall, great experience!

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DealerRater Jun 2, 2021

Great Dealership and people to deal with, they were able to find a certified Camry for me even with the current car shortage going on at this moment.

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Google Jun 1, 2021

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Google Jun 1, 2021

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Google May 29, 2021

I walked in with a price and walked out with a car. David Reyes-Guerra made the transaction completely hassle free. By far, the best car dealership experience ever! Thanks, David!!

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Google May 28, 2021

Good customer service

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Google May 25, 2021

Had a great experience with David Reyes-Guerra. He was straightforward, transparent and provided a great customer service. My wife and I are very happy with her new car and the overall experience at Toyota of Westport. Thanks for all of your help Dave!!

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DealerRater May 20, 2021

We had a wonderful experience purchasing a car from Jay Britt, our sales consultant, at New Country Toyota of Westport! Jay is so knowledgeable, professional, friendly and simply outstanding! He was also so very patient with us, answering all of our questions and showing us all of the great features on the car we purchased. Jay goes above and beyond with his excellent customer service that he provides to his customers! We needed a car quickly and Jay and the management of New Country Toyota of Westport made it happen! When you need a car, go to Jay Britt at ...

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Google May 16, 2021

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Google May 15, 2021

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Google May 13, 2021

Juan is amazing!! I went to another dealership before New Country and boy am I glad I ended up here. They got me in a nicer, newer car for a better deal than the other place. Really nice people all around from sales to service. We worked with Juan and he was friendly and worked hard for us. It was easy and a pleasant experience. Can’t beat a toyota and can’t beat New Country!

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Google May 10, 2021

Got an estimate on car repairs in ten minutes!!

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Google May 4, 2021

New Country Toyota of Westport has redefined my gold standard of what the car buying experience should look like. From my initial inquires to driving off the lot, the attention to detail, focus on my satisfaction and support has been a breath of fresh air. It was evident that their mission was to find me the best deal, which made the usually stressful process an enjoyable one. Its a beautiful, customer focused operation experience, worthy of the DR-G thumbs up- Ask for Dave!!

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DealerRater May 3, 2021

Nick is great to work with and always delivers. This is our 5 Toyota, 4th Prius. Please also thank Sam in Finance who helped us.

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Google Apr 29, 2021

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Google Apr 10, 2021

Simple, easy, no nonsense purchasing experience. Ordered car December 2 and picked up January 30. David Reyes-Guerra was very helpful and kept me up to date on progress. At signing no attempt was made for add ons. Easy to decline but nice not to have to. Made for a professional transaction.

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Google Apr 9, 2021

Quick, painless experience. Great communication the entire time, and I paid an honest price. I'll definitely come back.

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Google Apr 9, 2021

We were very pleased with the purchase of our Tacoma. David was extremely helpful and would go to him if we were to buy another Toyota.

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Google Apr 7, 2021

I had a great experience working with Andrew and Nick throughout the process and were very fair and transparent though-out negotiation and beyond. Although I didn’t end up purchasing the car due to unfortunate personal circumstances coming up they were very understanding and were able to refund the deposit a few days later. When everything is back in order I plan on returning and would recommend people to visit. They have great deals on very clean cars , new and used!

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Google Apr 6, 2021

Parts department very helpfull and patient. Will be going back for more

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Google Apr 3, 2021

My wife and I leased 2 new cars 2 weeks ago and it was an amazing experience. They made it so easy and they were very professional. My wife and I really enjoy our new Rav4 and Corolla and Toyota/Westport will have our business for a very long time.

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Google Apr 2, 2021

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Google Mar 31, 2021

great service as always - thanks Matt and Nate

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DealerRater Mar 27, 2021

It was a pleasure to work with Nick, negotiation was swift and straight to the point. Always with a smile on the face and good attitude.

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DealerRater Mar 27, 2021

Great Experience! Leased my first car from Russell Duncan. He was personable, great, and experienced. Answered any questions I had. Overall great experience and recommend.

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Google Mar 27, 2021

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Google Mar 25, 2021

Had a great experience leasing a Hyrbrid Rav 4 from New CountryToyota of Westport in CT. We had previously gone to the Stamford branch and had an awful experience. Westport exceeded our expectations, and beat Stamford's pricing. Our sales agent Mark Stevens was extremely knowledgeable and true to his word. Even when closing our deal when there was discrepancy between what my wife and I remembered agreeing upon and what was in the contract, Westport honored the conversation as we recalled it and closed the deal with no hiccups. Will definitely be a repeat customer. Thanks again.

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DealerRater Mar 19, 2021

A highly positive experience. Nick Roberts has spent a lot of time with me, and my wife and I have bought 3 cars from him.

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Google Mar 17, 2021

Nairoby Perez Was my saleswoman and she was the best. She got me a great deal and was always there to answer any and every question very quickly. The easiest car transaction I’ve ever had. She’s a great sales woman !!

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Google Mar 16, 2021

After months of used AWD vehicles shopping to replace my lease I found a nice selection at New Country. The staff was attentive without being pushy and most importantly (a big thing for me) they were negotiable. Enjoyed the sales process with Nate and Andrew and very happy with Sam's finance knowledge and helpfulness as I was registering the car in NY. Expectations were met and very happy with the car and buying experience.

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Google Mar 16, 2021

I could not have been happier with my experience at New Country. Nick was beyond helpful, making sure everything was taken care of to ensure my visit was a five star!

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Google Mar 14, 2021

New Country Toyota of Westport is awesome! The staff is very knowledgeable, friendly, and courteous! I had the honor of working with Sam who is one of the financial managers, Adrian the administrative assistant, and Daniel Reyes who is the salesperson. These three made us feel confident in the decision we made. I purchased a 2018 Toyota Highlander Limited and feel very happy about it. They accommodated my family and I for the several hours we were there. My two young children were there for hours with us and they were very patient and kind. We weren't forced or pressured ...

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Google Mar 4, 2021

While I did not purchase my car at New Country Toyota (they didn’t have what I was looking for in used models), I had a positive experience when car shopping here.

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DealerRater Mar 4, 2021

Sam and Nate were awesome to work with. It’s a Toyota as well I have been with Toyota for years and Sam made the experience so much better than every single time I bought a Toyota, excellent experience

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Google Mar 4, 2021

Sam and Nate were awesome to work with. It’s a Toyota as well I have been with Toyota for years and Sam made the experience so much better than every single time I bought a Toyota, excellent experience

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Google Feb 20, 2021

Got my Certifies Sienna - love the car. Easy to work with, Specially Russ from Sales and also Nate. Finance side took some time but perhaps it was due to year end, but the guy is straight forward! I will update on Service in future

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Google Jan 31, 2021

The service attendant kindly guided me to the right parking spot. My service advisor, Nate, was clear, direct, and helpful. When I left, my car was heated and ready for me. Great overall experience!

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Google Jan 19, 2021

I had a great, 5-star experience with New Country Toyota of Westport. My service advisor, Billy, was incredibly helpful and proactive in telling me what I needed. He also helped me get a good price for work I needed to have done. Highly recommended.

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Google Jan 15, 2021

I recommend this dealership! I went with my nephew to get his first car and the salesman was very patient and answered ALL the questions we had. After much search we picked the perfect car for him. Anyone looking for a car should definitely go here.

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Google Jan 14, 2021

Service was fantastic. Got my daughter's Camry in and out very quickly. Service team was amazing. Thank you Nate.

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Google Jan 12, 2021

I just had my car serviced. They got my services done super fast and the whole staff is so friendly. Thanks Toyota of Westport!

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Google Jan 11, 2021

Service was great! No appointment. The new Manager made us very welcome. They are super busy but had chairs spaced out for social distancing due to COVID. Much appreciated.

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Google Jan 11, 2021

They have a new service manager, Andy, and since Andy took over the level of service has improved immensely. I was in and out in less than an hour, no surprises in the invoice, and didn't try to sell me anything I didn't need. Will continue to have my vehicle serviced here in the future.

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Google Dec 14, 2020

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Google Nov 29, 2020

New Country Toyota of Westport is the best dealership experience I have ever had. David Reyes-Guerra was so helpful and one of the best sales & leasing consultant I have ever met. I would highly recommend this place.

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Google Nov 14, 2020

Outstanding service. Highly recommend!

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DealerRater Nov 6, 2020

Thank you, Nick Roberts for making my 4th Rav4 lease from New Country Toyota of Westport super easy! It's great working with you and your team. I always feel very taken care of. Thank you!

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Google Nov 2, 2020

Burton Jean is the best Sales Associate I have ever dealt with along with the supporting staff. They answered each and every question I had with a smile and worked a deal that worked best for both parties. They treat everyone like family and look to put everyone in the Vehicle best suited for them.

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Google Oct 28, 2020

Very friendly showroom and service department. Would definitely recommend!

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Google Oct 11, 2020

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Google Oct 10, 2020

New Country Toyota of Westport is the best dealership experience I have ever had.From the second I walked in I was greeted with smiles and kindness. Everything was clean and neat. The sales team was polite, informative and overall helpful in my first experience there. I highly recommend this location to new or experienced buyers.

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Google Oct 8, 2020

Good customer service

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Google Oct 4, 2020

Great staff and quick service had a 5 star experience

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Google Oct 3, 2020

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Google Sep 17, 2020

I can’t say enough about the top notch customer service at New Country Toyota Westport! Jeffrey and Nick hooked me up with some sweet wheels and took care of everything from the beginning. Their communication and professionalism blew me away. They took the time to answer all of my (many) questions which is super important to me. If you want to be taken care of in the process of getting a new whip, give Jeffrey and Nick a visit. You won’t regret it. PS - Wendall rocked as well!

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Google Aug 21, 2020

Mark and Mike were great guys over there at Toyota of Westport! Honestly great salesmen, who picked a great car for me to test out and made me feel very comfortable with talking to them, not pushy at all. I did go with a different car (no relation to their customer service), but out of all the dealerships I dealt with they were by far the best. I highly recommend these two guys, they will take care of you and make you feel comfortable with your car buying process

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Google Jul 18, 2020

Phil was a wonderful help! He went over everything with me and was very patient and helpful throughout the process. The manager and the finance manager I talked to were also so sweet. I went to a another dealership before this one and it was a nightmare. This place is filled with kind, caring, and hardworking people. I highly recommend coming here and financing or leasing a car. Ask for Phil!

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DealerRater Jun 25, 2020

I really recommend anyone to burton and Jeff They are very good they had help me and got me into a wonderful and affordable Toyota awesome place to go to

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DealerRater Jun 23, 2020

Such a quick, easy, and extremely convenient experience and time. Everything was done in office and took less than an hour, including the test drive. There was no pressure and all my worries were met with acceptable answers. Burton helped me and made me feel like family! And he took care of registration and everything!

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DealerRater Jun 23, 2020

Great experience at this dealership and especially with sales consultant Burton Jean. He was knowledgeable about the car, extremely responsive and just great to work with.

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DealerRater May 13, 2020

New Country Toyota of Westport couldn't make buying a car any easier. I spoke with General Manager Jeff Carrington on Friday May 8th, about my old SUV having engine problems. I asked him if he could get me more information on a new or used Toyota Tacoma, and by 1 PM Saturday May 9th, I already had a new 2020 Toyota Tacoma in my driveway. Burton Jean took his time in showing me 2 different vehicles with different options. He was very thorough in explaining the vehicles to me. He is very polite and informative. He did not make me feel rushed ...

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Google May 12, 2020

Absolutely the best general manager and a couple guys working late on 5/11/2020. These guys went above and beyond to get me loaded and on my way. They made such extraordinary effort to keep me on schedule i couldn't be more appreciative. If this is how they treat a truck driver in the the middle of a pandemic late after closing time. One can only wonder how much more they would do for an actual customer. My experience with this dealership will now be the standard in which I judge all future interactions with the auto industry. Highly recommend this ...

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DealerRater Apr 18, 2020

It is hard to get even the easiest tasks accomplished during the shut down, but my the hatch on my Highlander wasn't working and needed new - well something or other to make it work again. Its hard to do a large grocery shop without being about to open the back of my Highlander. I was so grateful at hoe easy New Country Toyota of Westport made it, and BEST of all the cost was $200 less than quoted! Thank you to everyone who involved for making the transaction as smooth and safe as possible.

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DealerRater Apr 12, 2020

Liked the recap by my service agent. He was precise and very informative. I only go to the Westport dealership. A quiet room for doing all of my work.

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DealerRater Mar 13, 2020

Morgan was was very pleasant helpful and knowledeable my experience at your dealership was positive I would definitely come back to purchase my next vehicle at your dealership

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DealerRater Mar 13, 2020

Go see Morgan!!! She was awesome to work with and easily got me out of my current lease and into a new sleek C-HR. She was able to work numbers with me and answer all of my question. I walked out within a few hours with a new car in my price range thanks to Morgan!

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Google Mar 9, 2020

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DealerRater Mar 3, 2020

Nick exceeded my expectations, He displayed a level of professionalism that I have not experienced with prior dealerships. I continue to work with Nick for some accessories

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Google Feb 26, 2020

Courteous and professional services. They diagnosed and prioritized repairs on the brake system. Safety first was a recurring theme as well! This will be the shop for my Toyota vehicles. Nate did a fantastic job in managing the time and coordinating communications.

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Google Feb 26, 2020

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Google Feb 14, 2020

Nice experience

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Google Feb 6, 2020

Bought a new car from Jermaine and he made the sale very simple and straightforward. Took care of contacting my finance company and insurance company to get everything in place quickly enough to take advantage of an expiring incentive. Took less than 45 minutes to go through final papers, and go over car features and be on my way.

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Google Feb 4, 2020

I was in the market for a used tundra and came across this dealer. My salesman Mark handled the application on the phone and I basically bought the truck online. When I arrived there all I had to do was to test drive the vehicle and sign paperwork. Jessica in the finance department was great and had me on and out within 40 mins.

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DealerRater Jan 13, 2020

Great service and Great communication. The work is always top notch and the cost is very competitive. They do their work in a professional manner. Thank you.

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Google Jan 8, 2020

Was met with great sales people that went above and beyond to help me out with a deal that will work for me.

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Google Dec 29, 2019

Love the truck! Its perfect.. Service and personality... Jeff is the best !! So is Duncan...

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Google Dec 27, 2019

Great service, and excellent folks at the dealership. Highly recommend this dealership.

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Google Dec 21, 2019

Was working with Burton Jean. He was willing to talk about price and additional options when I was negotiating the deal across Connecticut and hustled quickly to close the deal on a new 2020 Rav4. No hidden fees and no virtual line items ended up in the final contract. His walkthrough of how to use the car features was comprehensive and succinct when reviewing the car. The extended warranty options were explained clearly along with the cost, without the pressure to buy which was appreciated. Would have purchased some if the price was lower for its given value. (For all I ...

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Google Dec 16, 2019

From my personal experience the best Toyota service. The personal here really try and go out of there way too help you with any of your car needs. Please keep up the great work.

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DealerRater Nov 30, 2019

I would like to thank the efforts of Mr. Jeff Carrington, Nick Roberts, and Chris Roberto for their recent help in the purchase of a new 2020 Corolla for my Mother-in-Law. These gentlemen went above and beyond anyone would expect from a New Car Dealership. My Mother-in-Law who lives in New Jersey was involved in a motor vehicle accident resulting in the complete loss of her vehicle, one week before Thanksgiving. I made one phone call to Jeff Carrington about the situation, and from there the ball was rolling. Mr. Carrington showed compassion for my family member asking if she was ...

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Google Nov 26, 2019

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Google Nov 23, 2019

Excellent job

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Google Nov 22, 2019

Overall very good experinece; Starting with sales and ending with service. Good job!!

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DealerRater Nov 19, 2019

The reason for my visit with the New Country of Westport was for my first Toyota Care routine maintenance. The express service staff member Theresa greeted me with a smile. She patiently explained to me all of what my service today would include.

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Google Nov 17, 2019

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Google Nov 17, 2019

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DealerRater Oct 19, 2019

Excellent service on my 2019 Prius C. Service was timely performed; and necessary parts were ordered quickly and very quickly installed. Staff is very friendly and outgoing to help.

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DealerRater Oct 18, 2019

The service rep, service manager and general manager assessed the problem and provided an effective solution. All 3 were involved to evaluate and to resolve the situation.

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Google Oct 12, 2019

Excellent Service Department. I was in and out in less than 45 minutes. Oil Change, Tire Rotation and New Plate Frames.

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Google Oct 7, 2019

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DealerRater Oct 5, 2019

Very knowledgeable and respectful people did what they said they were going to do on time Fair pricing They also walking through a whole process We are a customer.

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DealerRater Oct 4, 2019

I really enjoyed working with Al on the lease of a new Tacoma. There are so many options when looking at cars these days, and these are large financial decisions. Al was trustworthy, kind and didn't pressure the deal in any way possible--making this experience a great one. While Al was running around working on details and working with other clients, sales manager Donny Ahmadpour sat down with me and answered questions, and worked hard to get me the best deal possible. Finally, Chris Roberto handled the final paperwork and made the process quick and easy. I highly recommend ...

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Google Oct 2, 2019

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Google Sep 27, 2019

Excellent service

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Google Sep 15, 2019

Amazing customer service and communication. Christian answered all my questions and made sure I understood all the steps in the process! I am proud of my purchase and will be back to buy my mother's car. Thanks again.

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DealerRater Sep 7, 2019

I had no intention of purchasing the first truck I looked at, but thanks to Burton's knowledgeability, professionalism, commitment, and enthusiasm (and after-sale followup), that's exactly what I did. And I couldn't be happier. I hate the whole car buying experience and I tend to distrust salespeople, but Burton truly turned that around for me. He is a real person—open and honest and relatable—and this genuineness serves him well with people like me who have a difficult time with anyone who even remotely resembles the stereotypical used car salesperson. It took over and hour to ...

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