Welcome to New Country Toyota of Westport

We bought a 2022 used Toyota Prius from Christian. He was very through in his understanding of the car and the warranties it came with. It was a seemless transaction. The car was detailed perfectly and filled up with gas when I came to pick it up. Would go there again.

Was well taken care of from the moment I walked through the dealership door to the signing of contracts. Salesperson, Christian was knowledgeable and helpful. Finance person was also a huge help. Highly recommend.

Working with Christian Romaniello on a new Prius Prime purchase was great! He was fast, efficient, on the ball, always available and responsive, and hustled to make sure the transaction closed smoothly. Really appreciated how available he was on all channels...never a delay on text, email, phone. I had very specific and somewhat hard-to-find features I was looking for, especially in a Prius Prime, and Christian worked with his sales team to track this down. Along the way he proactively flagged promotions and potential discount opportunities. This was a more complicated transaction because I was buying from out of state while moving, but Christian handled all these challenges to close the sale right on time without any hassle. He efficiently coordinated with the finance department on VSA. Would recommend working with Christian!

Purchased a 2025 Tacoma recently and my saleswoman was fantastic. Definitely request to deal with Michelle Melendez she will not disappoint.

professional team yet very kind. you fell like you know them for a long time.

my experience with christian romaniello at new country toyota of westport was first rate and a pleasant experience. i would give him not 5 stars, but 10!!! very professional and friendly.

Excellent professional friendly experience. Christian found us the perfect vehicle. We test drove a few vehicles on Monday, found the perfect vehicle with everything we wanted, drove it Thursday,…and took delivery Friday afternoon.

My Service Experience at New Country Toyota of Westport, CT 9/20/24 received a call from New Country Toyota of Westport to schedule 10k service, explained I was traveling and would call when we got home. 9/23/24 Called NC Toyota to schedule 10k maintenance, said I would be waiting for the vehicle as I couldn’t drop it off. I was asked by the service representative do you have any issues, I said yes. A. The floor mat on passenger side O-Ring that’s used to hold mat down was missing and need repair. B. I had what looked like a Plastic Assembly that holds wires or some part under the dash board fell out and hit my foot while driving, asked they put it back in the correct place. C. I asked if my auto start and stop of the Engine be disabled when you press the brake. She recorded my issues and gave me a Date of 9/30/24 Monday at 11:45 AM. 9/30/24 at 11:40 I checked in at the service stand and I was directed to the service agent logging in appointments. I was asked when she opened my appointment if I had issues, I asked if they logged in my concerns when I made the appointment on 9/23/24 and there was no record or entry? I Explained all I had already told them in Items A-C. 9/30/24 at approximately 2PM service representative said my battery was bad, truck was in my possession 9 months, then they said it wasn’t my truck, but someone else vehicle? 9/30/24 at 3pm I was told my service was complete, it was tire rotation and oil change, besides putting the cable holder back and fix floor mat! Waited 3.3 Hours? 9/30/24 While driving out of the parking lot, many customers were walking around and not paying attention to moving Trucks (2024 Tundra) going very slow, heard a noise around my truck and checked I didn’t hit a parked car, continued slow. Before having a chance to leave the parking lot, a Salesman ran over to me and yelled stop and was holding a lug-nut for a wheel, he went around my truck and found the right rear lugs were hand tight and falling off, had I left the dealership most likely my wheel would fall off in traffic. Drove back to the front of the garage and when I stopped, another lug fell off and went into a storm drain. Service manager Scott came out and apologized and said he would make this up to me by giving an extra service when my 2 years of free maintenance ended. I said, we all make mistakes, and no one is perfect. Now it’s 3:30pm and my day is shot. Got about 2.5 miles away from the dealership and my dash lit up with LOW OIL LEVEL, now I am angry and disappointed. I went back to dealer and said my dash is showing low oil after they had just completed an Oil change. I was down two quarts! I went into the service manager’s office and demanded they log a complaint that my engine wasn’t given the correct amount of oil after an Oil change. 4:20pm I finally got home from my 11:45am appointment (a 10-minute drive), I checked the passenger floor mat, and it was NOT fixed. I called Scott at 4:27pm and left a message to complain they didn’t fix the mat on a New 2024 Toyota Tundra Limited. After not hearing back from Scott I called the service manager the next day and got his voice mail, asked for a call back, nothing for the whole week. On October 1, 2024 I received an email from the service manager asking me about the quality of my Service!! The email had the Service manager as Follows: Greetings John - Thank you for servicing your Toyota with us. Please know that we truly appreciate and value your business. I am following up with you regarding your service visit on 9/30/2024. Our number one goal is Ultimate Customer Satisfaction. We pride ourselves on offering you Value, Convenience and Guaranteed Quality.Warmest regards, Rodger Morel Service Manager New Country Toyota of Westport 777 Post Road East Westport, CT 06880 www.newcountrywestporttoyota.com When I called on October 1, 2024, and asked to speak with Mr. Roger Morel (Service Manager),I was told he no longer was employed at New Country Toyota.

Brendan was a wonderful salesman! He followed up, checked back with me and kept me informed! I will be back!

Brendan Messina was patient, courteous and excellent to work with when purchasing a new car.

Great experience with New Country Toyota. Christian Romaniello was very professional and brough a Tundra to my residence to make sure it would fit in the garage. He also quickly located the perfect car and handled delivery and a quick hassle-free closing. He was very easy to deal with and regularly communicated status through the closing process. I recommend.

Mr. Crisafi has clearly demonstrated that he always holds himself to the highest standards of professionalism and competence while carrying out his job. He is undoubtedly a remarkable individual and a great new asset to NCTW. We are absolutely satisfied and deeply grateful for your assistance.

the dealership confirmed my appointment. They were able to make my second key which was on hold and i was in and out. I had a great green tea and enjoyed their thorough service. i look girward to going there again.

The car service visit was quick and easy. Everyone I came in contact with were friendly and professional. The service was great!

My service went very smoothly. Victoria even got me a shuttle super quick so I wasn’t late for work after drop off.

Got my first car here at a good price. Salesman Will was a pleasure to work with. I noticed a minor issue on the drive home that they fixed very quickly at no extra cost to me.

(Translated by Google) The best help the best service (Original) La mejor ayuda el mejor servicio

Have taken my car here for several years. They know what they are doing and they work to maximize the care of your vehicle

Excellent service

I am so glad I stopped by this dealership after being so close to giving up on looking for a car. They had an amazing 2021 Venza Limited on the lot, exactly what I was looking for, in better condition and less miles than anywhere else in the country. Michelle in sales was amazing to work with, she had the car ready for me which I truly appreciated after driving across the country. The whole process was quick and easy, and I was back on the road in no time. Michelle was extremely personable, knowledgeable and professional. I left the dealership feeling like I had made a new friend. Highly recommend asking for her! Thank you thank you!

Matt was very helpful—it was first time doing a service on my newly bought used car. Clear communication about what we should review and a a clear plan to address what I needed. Truck was ready when he said—very good experience.

Happy with service preformed, and also with service advisor. However, the price of an oil change is very disappointing. To see the oil change price almost doubled is very disheartening.

Buying the car was a fine experience……but once the car was delivered they seemed to disappear. They had not shown me the remote car starting feature so a couple hours after delivering the car I called. Was told they would send me a video on how to start it as well as they would send info on how to sign up for an app to start the car from my phone - neither of those things happened. Today got a text asking if i had any questions to text - I did - no response to my question - so my take is that once u buy the car, the customer service experience ends

Great service. Friendly people

Thorough service Polite and knowledgeable technicians Thanks!